Shop policies

Agreement: By purchasing from Room39 you are automatically agreeing to the Terms and Conditions detailed below.

Pricing: All prices listed on this website are inclusive of VAT at 20%.

Payment & Security: All payments are processed securely through PayPal using a PayPal account or by using Visa, Mastercard, American Express, Solo or most other forms of card. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Shipping:  For stock items please allow 7-10 working days for delivery within the UK and up to 21 days to all other destinations. Orders are shipped either via Hermes, Royal Mail or UPS depending on item value, volume and destination.

Size restrictions: Due to size restrictions when shipping outside UK, we can only send the outer cover of the cushion and in the case of Classic and Round Kisshions the product will be sent separately. Should you require the cushion complete with feather insert contact us via Contact form for a shipping quote.

Customs: It is the customer's responsibility to pay for their own country's customs upon receiving goods.

Returns: At Room39 we try our best to deliver goods within the specified delivery time and in perfect condition. In the unlikely event that your purchase is not to your satisfaction, please email us via our Contact form within 24 hours of receiving the parcel, and return the item in the original packaging within 7 days of receipt. Items must be unused and in their original condition. We will not accept any returns that have not been notified within 24 hours or returned within the specified 7 days. Please keep proof of postage as we can not take responsibility for goods lost or damaged in transit. Once we receive the goods back, in perfect condition, we will refund you the cost of item into your account within 14 days. The cost of returning goods is the customer's responsibility except for faulty or incorrectly shipped goods.


About our products

Care: Unless otherwise stated in product description we strongly recommend hand washing or dry cleaning our products. Iron on the reverse.

Product description: Due to individual colour screen settings, colours may look slightly different to the real product. We do our best to give a full description of the items and we strongly recommend reading each product's description for sizes, colours, material, design and postage before you go ahead with the purchase.


Company details

Room39 Studio / 245 Chingford road, London E17 5AB, UK / E: info@room39.co.uk / T: +44 (0)20 8527 7615

Room39 Ltd registered in England and Wales  No. 7213628 / Registered Office / Unit 11, Hove Business Centre, Fonthill Road, Hove, East Sussex BN3 6HA / VAT No. 994093283


Credits

Photography by James Champion and Veronika Spiegl

Styling by Jeanne Goutelle and Petra Green

All rights reserved ©ROOM39 LTD 2014